Field service businesses lose an average of $80,000/year to missed call opportunities. Enter your numbers below to see your real number — no signup required.
When a technician is on a job and can't pick up, customers get voicemail. Research shows that 78% of those customers immediately call the next business on Google — and they usually hire whoever responds first. You're not just losing one call; you're often losing that customer permanently to a competitor. Each missed call represents an average job value (typically $150–$500 for most service trades) that you'll never know you lost.
Research from BIA/Kelsey and field service industry studies consistently show that 30–40% of inbound calls to service businesses go unanswered. For businesses with multiple technicians on jobs simultaneously, this number can climb to 50%+ during peak hours. Most business owners dramatically underestimate their missed call rate — the best way to know yours for certain is to check your voicemail at the end of the day and count messages from new customers requesting service.
JobPilot gives you a branded intake URL that customers can use instead of calling. When you're on a job and can't answer, customers submit a request online — the AI captures all the details (service type, location, urgency, description) and sends you an instant email notification. You can then call the customer back immediately, often before a competitor has even had the chance to respond. This creates a "digital safety net" that captures leads 24/7, even when you can't pick up the phone.
Do the math: if you're missing just 3 calls per week at a $200 average job value, that's $2,400/month in lost potential revenue. JobPilot at $99/month pays for itself the first time it helps you recover a single job. The 3-day free trial means you can verify the ROI in your own business before spending a dime. Most customers recoup the cost within the first week of use.
This calculator is conservative — it only estimates revenue from new, one-time job requests. It doesn't account for the lifetime value of repeat customers (which averages 3–5x the initial job value for most service businesses), referral business from happy customers who recommend you, or the long-term damage to your Google Business rating from slow response times. When you factor in lifetime value, the real cost of missed calls is typically 3–5x higher than the number shown here.